Refund and Returns Policy

At Harbor Jewel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.
• Be in their original condition.
• Include all original tags and packaging.
• Be free from stains, odors, alterations, or damage caused after delivery.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Final sale or clearance items.
• Gift cards.
• Personalized or customized products.
• Items marked as non-returnable at the time of purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the problem.

We will review your request and provide an appropriate solution.

Return Process

To initiate a return:

1. Contact us at serviceteam@harborjewel.com.
2. Include your order number and reason for the return.
3. Wait for return instructions before shipping your item.
4. Securely package the item and send it to the return address provided by our support team.

Returns sent without prior authorization may experience delays or may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method. Depending on your payment provider, processing times generally range from 5–10 business days.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective item.

Exchanges

We currently offer exchanges for defective or incorrectly shipped items. For size or color changes, we recommend returning the original item (if eligible) and placing a new order.

Return Shipping

If the return is due to:

• Our error (wrong item, damaged item, or defective product), we will provide an appropriate resolution, which may include covering the return shipping costs.
• Customer preference (such as ordering the wrong size, color, or simply changing your mind), the customer is generally responsible for return shipping costs.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please:

• Check your bank account.
• Contact your credit card provider or payment institution.
• Contact your bank, as processing times may vary.

If you still need assistance, please contact us.

Contact Us

For any questions regarding returns or refunds, please contact:

Harbor Jewel

Email: serviceteam@harborjewel.com